Returns & Privacy
RETURNS
Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in the case of sale items, which you have 14 days to return (exclusions apply).
If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights.
How do I return?
You should email us directly return@portocos.com or fill out the return form and describe the reason. In the description, specify the product data, be sure to write the product code.
Returns & Privacy
RETURNS
Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in the case of sale items, which you have 14 days to return (exclusions apply).
If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights.
How do I return?
You should email us directly
return@portocos.com or fill out the return form and describe the reason. In the description, specify the product data, be sure to write the product code.
Privacy Policy
Security
1.1 Our goal is to make your shopping experience safe, convenient and worry-free. We ensure that data is encrypted when leaving the site. This process involves the converting of information or data into a code to prevent unauthorised access.
1.2 Your personal information is protected in transit by a Secure Socket Layer (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) from being read by anyone over the Internet. This secure method ensures the protection of all credit and debit card transactions.
1.3 Your personal data is kept confidential and we do not make email addresses available to third parties other than for our business operation needs.
2.1 When visiting our website, our web servers temporarily record technical details of the device used to access our website, such as the browser type used, the operating system installed and device settings. In addition, we record your IP address and, if you have accessed our website from a device such as a mobile telephone, the Unique Device Identifier of your device. Further, our Web server collects certain data that is automatically transmitted by your Web browser.
2.2 When you make a purchase, we record your billing and shipping address for transactional purposes. However, we do not store your credit card or other payment details.
2.3 When you subscribe to our eNewsletter, we collect your name, contact details, and gender should you wish to provide such information.
2.4 When you register for an account, we record the information you provide us, such as your order history, and any other details which you add to your profile.
2.5 When you submit anything through our Enquiry Form, we store your contact details for the purposes of following up and answering your questions.
2.6 You must be over 16 years of age to register for a personal account, subscribe to our emails, and/or place an order with Porto.COs. This site is not intended for children and we do not knowingly collect personal data from children under 16.
